Refund policy

Return & Refund Policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, new, unused, uninstalled, with all original tags, packaging, accessories, and documentation. You will also need the receipt or proof of purchase.

To start a return, contact us at Sales@miniboatwarehouse.com.

All returns must be approved before being shipped and sent to:

Mini Boat Warehouse
1209 Madison Avenue
Nampa, ID 83687

Items returned without prior authorization will not be accepted.

Return Shipping & Restocking Fee

All approved standard returns are subject to a 25% restocking fee, calculated based on the original purchase price of the returned merchandise.

Customers are responsible for all return shipping costs associated with standard returns. Original shipping charges are non-refundable.

Once your return is approved, we will provide instructions for returning your merchandise. Customers are responsible for arranging and paying for return shipping.

We strongly recommend using an insured, trackable shipping service. Customers are responsible for ensuring returned merchandise arrives safely and in its original condition.

Exceptions: If merchandise is verified to be defective, damaged upon delivery, or incorrectly shipped, the 25% restocking fee will be waived and Mini Boat Warehouse will cover return shipping costs.

Non-Returnable Marine Parts & Components

Due to the specialized nature of marine equipment, certain products are not eligible for standard returns.

The following items are considered non-returnable:

  • Custom and Special-Order Parts: Products specially ordered, manufactured, modified, or configured for a customer.

  • Installed or Used Parts: Any component that has been installed, operated, tested, modified, or used after delivery.

  • Electrical & Electronic Components: ECUs, CDI modules, sensors, ignition components, switches, relays, wiring harnesses, and other electronics that have been installed, connected, programmed, or removed from their original sealed packaging.

  • Fuel System Components: Fuel pumps, injectors, regulators, fuel lines, and related components that have been installed, used, or exposed to fuel.

  • Gaskets, Seals & Bearings: Items that have been installed, used, damaged, or removed from sealed packaging when the packaging is necessary to protect the component.

  • Engine & Jet Pump Components: Pistons, rings, bearings, crankshafts, impellers, wear rings, pump shafts, and related parts that show signs of installation, operation, or modification.

  • Fluids & Chemicals: Opened or used oils, lubricants, adhesives, sealants, cleaners, and other chemical products.

  • Cut-to-Length Materials: Hoses, cables, wiring, tubing, rubber trim, and other materials cut or altered to customer specifications.

  • Safety Equipment: Inflatable personal flotation devices, fire extinguishers, emergency equipment, and other safety products that have been activated, deployed, used, or had their original safety seals broken.

  • Clearance & Final Sale Items: Products clearly identified as final sale or non-returnable at the time of purchase.

Unopened, unused, and uninstalled electrical, engine, fuel system, and jet pump components may be eligible for return within 14 days, subject to inspection and the standard 25% restocking fee.

These restrictions do not limit applicable legal rights or remedies for defective, damaged, or incorrectly shipped merchandise.

Incorrect Installation, Misuse & Customer Damage

Mini Boat Warehouse is not responsible for damage resulting from:

  • Improper installation or incorrect wiring.

  • Incorrect part selection or incompatible applications.

  • Improper operation, misuse, or abuse.

  • Unauthorized modification, tuning, or alteration.

  • Installation performed contrary to manufacturer specifications.

  • Damage caused by improper maintenance or customer negligence.

Parts damaged by these circumstances are not eligible for standard returns or refunds based on that damage.

Customers are responsible for verifying part compatibility before purchasing and following all manufacturer installation instructions.

Installation or labor charges incurred by customers are not reimbursable under our standard return policy, except where required by law or an applicable warranty.

These restrictions do not exclude any rights or remedies available under applicable law or manufacturer warranties.

Damages, Defects & Incorrect Items

Please inspect your order immediately upon receipt.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at Sales@miniboatwarehouse.com so we can evaluate the issue and provide an appropriate resolution.

We may request photographs, documentation, or inspection of the product to verify the issue.

For verified defective, damaged, or incorrectly shipped merchandise:

  • The 25% restocking fee will be waived.

  • Return shipping will be covered by Mini Boat Warehouse.

  • We will provide a prepaid return shipping label or arrange shipping at our expense.

  • A replacement, exchange, or refund will be provided as appropriate.

  • Applicable original shipping charges will be refunded when a refund is issued.

These remedies are subject to applicable consumer protection laws and warranty requirements.

Exchanges

The fastest way to ensure you receive the correct item is to return your original purchase, once approved, and place a separate order for the replacement.

Standard exchanges are subject to the same return eligibility requirements, 25% restocking fee, and customer-paid return shipping.

For verified defective, damaged, or incorrectly shipped merchandise, restocking fees and return shipping charges will be waived.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

For standard returns:

  • A 25% restocking fee will be deducted from the original purchase price of the returned merchandise.

  • Original shipping charges are non-refundable.

  • Return shipping is the customer's responsibility.

For verified defective, damaged, or incorrectly shipped merchandise, no restocking fee will be deducted, and Mini Boat Warehouse will cover return shipping costs. Applicable original shipping charges will also be refunded.

Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Sales@miniboatwarehouse.com.

Contact Information

For questions about returns, refunds, exchanges, or product eligibility, contact:

Mini Boat Warehouse
1209 Madison Avenue
Nampa, ID 83687
Sales@miniboatwarehouse.com